Refund Policy
1. Purchases through Paddle
Bike2Game purchases are processed by Paddle, which acts as Merchant of Record. Refund requests for purchases processed by Paddle are handled through Paddle's buyer support and refund process.
2. General policy
Except where required by applicable law or otherwise approved under Paddle's refund process, digital software purchases are generally non-refundable. Nothing in this policy limits any mandatory consumer rights you may have.
3. Faulty or unusable product
If Bike2Game is not functioning as described on a supported system, please contact Bike2Game Support first so we can try to resolve the issue. This does not affect any statutory rights or any right to request a refund through Paddle.
4. How to request a refund
Use the refund or support options provided by Paddle in your transaction receipt, or visit Paddle's buyer support service. You may also contact Bike2Game through the support form if you need help identifying your purchase.
5. Effect of a refund
If a refund is approved, access to the corresponding Bike2Game license may be revoked or disabled where appropriate.